Ordering Information
Ordering
We offer two simple ways to make a purchase:
- Order Online: Our website is enabled to process online orders for our most popular products directly via secure PayPal checkout. Simply add the items you wish to purchase to your shopping cart with the dropdown menus and Add to Cart buttons and proceed to Checkout when you are done. You do not need a PayPal account to use this service; you can simply use your credit card at checkout.
- Order by Phone: Contact us by telephone to supply us with your payment information. We would also be happy to discuss your requirements, answer any questions you might have, provide additional information on our products, or offer recommendations as to which units are best for you.
Phone: 613-894-0331
Toll Free: 1-877-GO-7-PURE (1-877-467-7873)
Email: sales@modernalchemyair.com
Please do not send your credit card number to us by email.
Payment
We accept Visa, MasterCard, American Express and PayPal, along with Debit for in-person sales. Unfortunately, we do not accept personal cheques. All prices are in Canadian funds and exclude applicable sales taxes and shipping charges.
For large volume corporate and government sales, we offer terms of Net 30 days from date of invoice on approved credit. A late charge of 1.5% per month will be applied to all unpaid balances over 30 days.
All products remain the property of Modern Alchemy Air Purifiers Inc. until paid in full.
Product Availability
We stock some of our most popular brands and models, but due to the large variety of colours and styles available, most units we offer are shipped directly from the manufacturer. Typically, Austin Air products are shipped within 1 to 2 business days of placing your order, while AllerAir, Blueair and IQAir products are shipped in 2 to 4 business days. Depending on where the unit is being sent to, delivery is usually within a week of the shipping date.
Specialized units, custom carbon blends, certain colours and large quantities could take an additional week.
Shipping
We are happy to ship our products anywhere in Canada or the contiguous United States. All of our packages are shipped via major carriers with insurance and tracking numbers.
Shipping charges for our air purifiers vary depending on the size and weight of the unit ordered, the delivery destination and the shipping method. Typically, ground shipment charges are:
- $20-$30 for small units
- $40-$50 for regular units
- $60-$80 for AllerAir D, DX, DS and MCS D models, and all IQAir GC Series air purifiers (shipped in 2 boxes)
- $10-$40 for filters and accessories
Because shipping costs vary so greatly, we will always inform you of the shipping charges before we collect payment. If purchasing online, shipping charges will be displayed in your shopping cart before proceeding to checkout.
Return Policy
Austin Air and Blueair: In the unlikely event that you are not completely satisfied with your Austin Air or Blueair air purifier, we offer a 30-day, money-back guarantee.
AllerAir and IQAir: Any unopened air purifier may be exchanged or returned within 30 days of receipt for a full refund. Opened air purifiers can also be returned or exchanged within 30 days, but are subject to a 25% restocking charge (based on the original purchase price, excluding taxes and shipping).
Note that in all cases, it is your responsibility to ship the unit back to the manufacturer at your own expense and that all filters and accessories are considered final sale.
Absolutely no exchanges or refunds will be accepted on products after 30 days, or on any products that have incomplete packaging, missing components, or have been cosmetically or otherwise damaged in any way.
Return Process
If you wish to return or exchange a unit, you must email us in advance to let us know why you are returning the item. Include your full name, address, telephone number and invoice number (or date of purchase). We will then provide you with information on where to send the unit. It is your responsibility to ship the unit back to the manufacturer at your own expense.
In order to prevent possible transport damages and to secure your rights to receive an exchange or refund, units must be returned packed exactly as they were received. The unit must be shipped back in the original packaging and insured. Modern Alchemy Air Purifiers Inc. does not refund shipping, handling or insurance charges for returned or exchanged products.
Once the item has been received and inspected, we will issue a refund or exchange. All refunds will be issued via the original method of payment. If you are exchanging an item, we will contact you about the remaining balance owed or refund being issued (if the cost of the new unit is more or less than your original item), and inform you of your options to have the new unit shipped to you.
Warranty
Our air purifiers come with some of the best warranties in the industry:
- AllerAir – 10 years on all 4000, 5000, 6000 and AirMedic units, 5 years on all UV models, and 1 year on all AirTube units.
- Austin Air – 5 years on all models.
- Blueair – 5 years if registration card is sent to the manufacturer, 1 year otherwise. Note: Warranty is valid only if the recommended filter replacement schedule is followed (i.e., applicable filters are to be replaced every six months and purchased from an authorized dealer only).
- IQAir – 5 years on all HealthPro units and 1 year on GC and GCX units, Cleanroom H13 and Dental Pro and Hg models.
- Electrocorp – 1 year on all models.
If you have a warranty claim, simply email us to let us know about the problem you are experiencing. Include your full name, address, telephone number and invoice number (or date of purchase). We will then provide you with information on where to send the unit. Package the product carefully, enclose a copy of your original receipt and ship it with insurance. It is your responsibility to ship the unit at your own expense. We will have the unit repaired by the manufacturer and shipped back to you at no charge.
Contact Us
If you are ready to experience the benefits of breathing cleaner indoor air or simply want a little more information, contact us via:
Phone: 613-894-0331
Toll Free: 1-877-GO-7-PURE (1-877-467-7873)
Email: info@modernalchemyair.com
